I was told that my new storage units lock would be taken off the night before so I could move my things in before 8am. Well long story short, IT WASNT! It is now 9:45 am and the store still isn’t open and we’ve been sitting out front for almost 3 hours! I will be talking to a manager about a refund. Horrible customer service! I would give them zero stars if I could!
Maria is great! I had just driven from NY to get storage. While she was helping me, everyone seemed to come thru the door at the same time to pay their bill and ask long dumb questions... I wasn't in a hurry so I waited patiently. She was by herself but handled everything and everyone with skill. The only problem is with the parking. It can be a serious issue if more than 5 cars try to park. Maria gets the 5 stars. Parking gets 3 or less.
Maria may get the stars but this place and the company in general does not get 5, I assure you. I'll keep the five stars here as well as everybody else is doing but I'm sure at the end of four five months it's going to go to one like my rating has gone to: 1 star.
The experience at Public Storage today was fantastic! Jean made what could have been difficult extremely easy.
Jean hill property manager of public store in cleveland ohio on miles rd have great customer service thank you so much for your service keep up the great work
*** READ MY UPDATE***
Her customer service was exceptional!
Jean and Vanessa are soooooo great. Please please keep them around. They made my experience wonderful. I give them 2 thumbs up (if i had more thumbs they would be up too)
Public Storage is a US Storage based in Bedford Heights, Ohio. Public Storage is located at 22800 Miles Rd, Bedford Heights, OH 44128, USA.
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