I would not recommend this business. Placed my 10 day rental order 2 months prior, phoned and visited this facility to verify my reservation and each time they told me I would be renting one of the following: a Grand Cherokee, Kia Santa Fe or Toyota 4-Runner. The day of the rental they gave me Dodge Journey. The vehicle's radio did not even have the ability to get upgraded to SIrius. Left and went to Avis.
We reserved a van and had to wait 45 minutes past our reservation time for the van to arrive because they took someone in the airport in it. The gas tank was on low. The tire pressure light came on almost immediately and we were told that it is our responsibility to replace their old tire (23k miles) with a brand new tire ($110). They told us we had to go to Firestone and it would be $70. We went to Firestone and it was $110. The manager said we would work something out when we returned it. He was not there that day. They said he would call us. He did not. He has yet to return multiple phone calls. We called and emailed corporate and have yet to get a response from amyone.
The worst rental place ever very unprofessional I placed a on line review and the manager Leonard called me the next day and said that I was no longer allowed to rent vehicles from that location. I already had made up my mind after the last experience with them that I would never rent from that location again the vehicle was 48 minutes late getting to the location, not to mention it was filthy when I got in. Just trifling the vehicle fit the staff perfectly Hertz should consider closing this location it's really giving them a bad look.
This was my first time useing this location I am glad I did and will use this location again your agents were very warm and friendly and very knowledgeable I want to thank them for their time Thank you from Earlene Starks
Staff always A1.
Hertz is a US Car Rental based in Bedford Heights, Ohio. Hertz is located at 23196 Miles Rd, Bedford Heights, OH 44146, USA.
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